Frequently Asked Questions

Please read our FAQ before sending us a message.

NO. All products distributed by Hexis.bio are strictly intended for laboratory and scientific research purposes only. They are not for human consumption, medical treatment, therapeutic use, diagnostic applications, or clinical use.

Payments are handled manually after checkout. Once an order is placed, our support team will contact the customer via email once the payment has been received to supply the customer with a tracking number. 
 

Due to the research-specific nature of our products, all sales are final once processing begins. Refunds may be considered only for verified issues such as wrong items shipped, damage in transit, or lost shipments.

Orders can be cancelled before payment confirmation at no charge. After payment confirmation but before shipping, cancellations may incur a 10% processing fee. Once shipped, orders cannot be cancelled. Contact support immediately if you need to modify your order.

Yes! Customers paying with cryptocurrency receive an automatic 5% discount on their total order value. Simply indicate your preference for crypto payment when our team contacts you after order placement.
 
Yes. Free Express shipping is automatically applied to all orders of €100 or more. No coupon code needed — the discount is applied at checkout automatically.
 

Send us an email

info@hexis.bio